IT Support Technician

Job Title: IT Support Technician

Date: 30.08.2013

If you are interested in computers and like solving problems, this could be the perfect job for you. IT support technicians help to find and correct software and hardware problems for computer users.
As an IT support technician, you would work on site or remotely by phone, email or using web-based applications.

Your job would normally include:

• talking  to clients to get details of faults
• working out the reasons for a fault and explaining these to the client
• training clients on new systems or software applications.
• setting up new equipment and upgrading existing systems

your qualifications :

​As an IT support technician, you should:

• have a thorough knowledge of networking and operating systems, hardware and common office software
• have excellent analytical skills
• be able to explain clearly problems and solutions, in non-technical terms
• be able to work calmly and professionally under pressure
• be patient and have a methodical approach to work
• be able to work alone or as part of a team
• be able to prioritise tasks
• be able to work to deadlines